99 twice for my leeks and these were bogof, checked at the bottom of my receipt and no further discount had been applied for the bogof. Refunds will be given in cash for cash purchases, card purchases will be credited back to the same card used for original purchase. 16 April 2020 at 7:26AM. See answers to popular questions about returning items, exchanging items and more. READ MORE: Shoppers ‘miss out’ as Sainsbury’s scraps double Nectar points “Sainsbury’s wouldn’t have tolerated it the other way around,” she said. To contact Shell about its products, you can phone its helpline on 020 7934 1234. Sainsbury's British or New Zealand Whole Leg Of Lamb (Approx. Sainsbury's. The UK’s second largest supermarket Sainsbury’s says that: “If a shorter-life product, including anything dated the day of, or day after, delivery, is due to be included in a customer’s order, Sainsbury’s will email you prior to delivery,” giving customers the option to reject the item on delivery and receive a refund. Help & FAQs | Go Argos. Once your parcel has arrived in store you will then have 7 days to collect it. Welcome to Sainsbury’s. See answers to popular questions about returning items, exchanging items and more. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds. Once you've confirmed you wish to cancel your order, your order will be cancelled. I hope this helps. I have been told twice that I will receive a refund which has never arrived. 2 The Website Checkout page sets out the details of your shopping and may be edited by you before you Place your Order. Information on returning items and our refund policies. See answers to popular questions about returning items, exchanging items and more. We would like to show you a description here but the site won’t allow us. 23 February 2011 at 2:04AM. Worked as a sainsburys delivery driver for 3 years. Please note you can make this request within 30 days of delivery. Special Sainsbury's offer - get Up to 20% off on Selected Chocolate Advent Calendars today. Altrincham. Leave a note. Click checkout when you've completed. Sainsbury's Delivery Pass warning. For card payments, it can take up to 7 days for the refund to appear in your account. Elisabeth Pearson from Glanamman in Carmarthenshire, Wales called Sainsbury's four times to ask how long she'd be waiting, and was told it could be up to 10 days before she received her money. This pass costs £80 for 12 months, £43 for 6 months or £7. I'm still waiting for my refund from over a month ago and have telephoned them a few times and emailed them and received emails back saying their. - New price: From Thursday 12 November, slots cost £1-£7, though that may not tell the full picture. If you’d like to return any items bought online from Tu. SAVE £2. A number of customers have complained of being told by Sainsbury’s hours before their delivery was due that their orders would not be arriving. 1. I immediately signed up to Ocado who still offer a bagged delivery service. M&S shopping rules: Retailer clarifies lockdown changes to stores and refund policy MARKS AND SPENCER has shared an update on how it's changing its refund policy, opening times and restrictions for lockdown. Skip to main content; Skip to groceries navigation menu;. Information on returning items and our refund policies. For help with online purchases of Sainsburys Gift Cards, you can contact our distributors Voucher Express via email at [email protected] have no experience of Sainsbury's; but I do know on my Asda account I can go into "my order" and request refunds for missing, damaged or short date items. 95, but a minimum spend of £25 still applies. (exclusions apply). Information on returning items and our refund policies. They're available instore with SmartShop or online. That means 30,000+ products in your pocket ready to be delivered to your door at your chosen date and time. Your Nectar Prices are personalised lower prices to digital Nectar customers all-year round, based on the things you like to buy. Example: If a customer reports that the $6 chocolate milkshake they ordered was incorrect, then the $6 plus tax (for example 8. REFUNDS AND CANCELLATION. Brilliant. With the current pandemic, many shoppers are taking advantage of online grocery delivery services like Sainsbury’s. Please click here for more information. You can still cancel within 14 days even if you've used your Delivery Pass but we'll deduct the cost of delivery slots used from any refund due. Arnold. Tesco online groceries: 0800. What I read about Sainsbury's shocked me! How badly managed and how worst customer service they had. Orders cancelled without notice. If something does not go out of date by the day after delivery it will NOT be notified to you as short dated. Skip to content Skip to navigation Skip to navigation4. We must receive the refund claim within four years from the. See answers to popular questions about returning items, exchanging items and more. Sainsbury’s will be more than happy to accept it back for a full refund or an exchange. If you checked out as a guest and definitely haven. The terms and conditions detailed below apply to such eGift Cards. We've put together some handy FAQs all about. Click & Collect grocery orders. Looking at shopping more online as my health is making it harder for me to visit the supermarket. Article ends. Whenever you shop online do not just take the word of a customer support rep for it but check the refund actually happened or not. Mine (Perthshire) is excellent, the drivers key in the refund requests while you unpack the crate, you get them returned promptly to your credit card, or if they’ve issued a voucher for a more expensive substitution, it’s in your Sainsbugs account ready for your next week’s shop. If Sainsbury's had any respect for its customer, it would not behave in this manner. Absolutely disgusted by Sainsbury's. If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. For example: If you order two items at £1 each. Information on returning items and our refund policies. When ordering online at Sainsbury's delivery charges vary. It's also great for those hard-to-buy-for occasions like thanking your child's teacher at the end of the term. They supermarket giant confirmed its standard policy to only deliver to those aged 18 and over, but that if customers look. On Time Delivery (Merchant At Fault): Items, Tips and Delivery Fee are not refundable. You have lots of options available to you. See answers to popular questions about returning items, exchanging items and more. co. 25% off Tu clothing, accessories and footwear terms and conditions: 25% off Tu clothing, accessories and footwear. 3kg) Nectar Price. There is no minimum order value on any Click & Collect grocery order. Add. Asda do one for £8 a month which seems to be the cheapest monthley pass. Store colleagues or drivers will call the customer to inform as soon as an issue becomes known. Contacting us about a refund? You'll need to give us a call on 0800 328 1700 if you ordered online. Information on returning items and our refund policies. See answers to popular questions about returning items, exchanging items and more. I have shopped in Sainsbury's for many years but recently have started trying the delivery service with a generally poor outcome. In-store returns for cash and gift card payments can be refunded immediately. Information on returning items and our refund policies. 50) Any delivery or collection order can also be returned via the Royal Mail; Re-package your item (s), with original packaging and. Sainsbury's locations in United Kingdom. If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. If you need to request a refund after delivery, call 0800 636262. Online delivery slots are changed or disappear entirely. And if you don't end up quids in, we'll give you a voucher for the difference, guaranteed. of reviewers recommend Sainsbury's. Information on returning items and our refund policies. Information on returning items and our refund policies. See answers to popular questions about returning items, exchanging items and more. 97 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. orSainsbury's delivery driver takes back the delivery and only leaves one tray - Err I paid in full!. Text 1: We are unable to take payment for your Sainsburys delivery due today. returned to our warehouse and you will receive a full refund. How do I process a refund for an order placed online? How do I make a complaint? What is your TRY Promise? Which non-food products bought online can't be returned? Can I return items I've bought in a sale? Get more from Sainsbury's Food to Order Energy Recipes Check if we deliver to you in Refunds & ReturnsHome. freshness and choice you'd find in store. Sainsbury’s delivery minimum spend: £40. The money-saving tip is this: if Sainsbury's deliver your groceries and you have a Delivery Pass, then it's a good idea to check your receipts. If calling from overseas, please dial +44 1765 643128. If you get the same message, you'll need to contact your internet service provider. Please call us urgently on 08000568446 to ensure your delivery goes ahead. 32 %. Add the items you're wanting to buy to your basket and head to the checkout. You can end up with a lot of very short date ( like two day) food with no way of getting a refund. Allow the retailer time to process the refund (For Mastercard allow up to 30 days for a refund and for VISA it’s 20 days). Full refund If you’re not happy, let your driver know and they will return it for a full refund. Voucher. This. Quality. 1C. You can also tell Google Assistant on your device that you want a Google Play refund. To contact Sainsbury’s by phone: If you purchased your item(s) in-store - 0800 63. Add your note and click save. Six-week wait. If it's within 30 days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Takes about 10 minutes. See answers to popular questions about returning items, exchanging items and more. Your Nectar Prices are personalised lower prices to digital Nectar customers all-year round, based on the things you like to buy. 5. You can still cancel within 14 days even if you've used your Delivery Pass but we'll. SAVE £2. If your item is faulty, we will refund your delivery charge. Information on returning items and our refund policies. Care home staff are living in tents to help protect residents from. Location: Sainsbury's Supermarkets Ltd 33 Holborn. I hope you don't run into similar problems with your online shop, but just in case you do, here are the helpdesk phone lines for all the major supermarkets: Sainsbury's online deliveries: 0800 328 1700, open Mon to Sun 8am-11pm. You can view Your Nectar Prices in the Nectar app or online when you add Nectar to your online Sainsbury's account. You can view Your Nectar Prices in the Nectar app or online when you add Nectar to your online Sainsbury's account. Our deal hunters are constantly searching for the very latest and valid discount codes that get the biggest discount when shopping for groceries at Sainsburys. . Telephoned Sainsbury’s to report this and within 5 minutes had received a voucher for full reimbursement. On larger orders the delivery fee may be less. Please contact our customer care line on 0800 63 62 62 or onlineservice@sainsburys. Tell 'em where to stick it. How do I process a refund for an order placed online? How do I make a complaint? What is your TRY Promise? Which non-food products bought online can't be returned? Can I. Add message. eGift Card you can use this to make full or part payment for your shopping. A Sainsbury's spokesperson said that they are investigating the case. If a shorter-life product, including anything dated the day of, or day after, delivery, is due to be included in a customer's order, Sainsbury's will email you prior to delivery. You can now do your grocery shopping wherever and whenever it suits you with the Sainsbury’s Groceries app. Thanks. Please click here for more information. Hear what people are saying about Sainsbury’s Groceries app: “Does everything except cook the food for you, great App!” “The delivery was early and the driver phoned to see if it was ok. We offer a 30 day returns policy, where you can return your item(s) to one of our Argos stores or Argos stores within a Sainsbury's supermarket for a refund or exchange. Selina Kindrat Pang from Barnet, North London also had to borrow money and food when the supermarket took over two weeks to refund her £150. Background. We offer 3 types of passes, a monthly, a 6 month and a 12-month pass. (exclusions apply). 21 October 2021 at 4:19PM edited 30 December 2021 at 8:26AM. 00 pm we wouldn't be able to cancel your order now. ) They're issuing an online voucher for the damaged stuff but are refusing to refund the short dated items as they were highlighted on my receipt - unfortunately they only issue online receipts and I didn't get chance to check my email before the delivery arrived ( young children and getting ready for work). See answers to popular questions about returning items, exchanging items and more. Sainsbury's Delivery Passes Starting at £4 per Month. Free. If you're unhappy with your subs please return to store with your receipt for a full refund. Yes you can just refuse the substitution however there is a positive incentive for Sainsbury's to substitute orders with higher value items. 25/11/2023. Fireworks. Section 75 and chargeback. There are also a few places within Sainsbury's where you can't use your Argos Card to buy anything: Sainsbury's in-store Travel Bureaux; One more thing to note - Argos Gift Cards/eGift Cards cannot be spent in Sainsbury's stores. Returns. Sunday opening hours may impact when your order is available to collect. Please contact us if you can’t find an answer. Verified account Protected Tweets @; Suggested usersSkip to content Skip to navigation Skip to navigationInformation on returning items and our refund policies. Choose from 1 hour delivery slots and collect Nectar points. Your Delivery Pass membership will be automatically renewed on a rolling basis, for example if you have chosen a 3 month pass it will auto-renew after 3 months; a 12 month pass will auto-renew after 12 months. Available in selected areas of Birmingham, Brighton, Bristol, Cambridge, Cardiff, Leeds, Liverpool, London,. Text 2: Your Online grocery order is due for delivery and we have not yet received payment. Step 3: Buy Sainsbury’s Products from the Official Website. You can still cancel within 14 days even if you've used your Delivery Pass but we'll deduct the cost of delivery slots used from any refund due. uk. To cancel your delivery pass, you should contact Asda on 0800 952 0101. It's also great for those hard-to-buy-for occasions like thanking your child's teacher at the end of the term. Skip to content Skip to navigation Skip to navigationInformation on returning items and our refund policies. - A Delivery Pass member has engaged in activity that we suspect involves fraud or the misuse of Delivery Pass membership In such cases no refund will be issued by Sainsbury's. However, a MoneySavingExpert. 1 Our liability for any loss you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Delivery Pass. • Set up SMS notifications so you’re always up to date with your card's usage. If you would like to arrange for your newspapers to be delivered to you, you can speak to your newsagent and give them the home delivery. Their customer service is fantastic on the freephone number compared to Asda / Tesco, they usually refund / e-voucher straight away without asking too many questions. a) not going to get a refund for not being able to use it. I have been told twice that I will receive a refund which has never arrived. It’s that simple, so just follow this 3-step process and enjoy your Sainsbury. Why has my Sainsburys delivery been Cancelled? Customers may have their order cancelled for a number of reasons, such as. RM 2E7G884 – Sainsbury's logo and sign above supermarket entrance in Golders Green. For in-store, simply swipe or scan your Nectar card. Information on returning items and our refund policies. It. She placed it early this month for delivery on November 10, five days into the England-wide lockdown. You can now do your grocery shopping wherever and whenever it suits you with the Sainsbury’s Groceries app. 5%) would be $6. As its after 11. If you place another order within 1 hour of. We offer a 150 day guarantee return on school uniform (including. Good Food For All of Us in your feedSainsbury's said: 'Our terms and conditions explain customers must be over the age of 18 to receive our online delivery service' By Isabella Nikolic For Mailonline Published: 06:14 EDT, 29 April. If you still have an issue, send us the details using the form below about your missing or incorrect items. Postal returns can take up to 14 working days to be refunded and if you paid with PayPal it could take up to 30 working days. I have tried online shopping with Asda / Tesco & Sainsburys and I have to say I always end up back at Sainsburys. If you've checked the Product Support Site, but do need to return an item within its warranty, you can take it to any Argos store or Argos store within a Sainsbury's supermarket, including orders which were home delivered (unless it's a large. There are two you can choose from : Anytime Delivery Pass entitles you to anyone free delivery per day, 7 days per week when you spend £40. See answers to popular questions about returning items, exchanging items and more. Price shown is the maximum price for the weight range indicated. Asda do one for £8 a month which seems to be the cheapest monthley pass. If you know you're having a delivery, leave a note on the door or window specifying which neighbour will take your delivery in your absence. See answers to popular questions about returning items, exchanging items and more. Find information relating to delivery, collection, payment, returns, refunds and more. The Canadian Press Published Tuesday, July 26, 2011 6:59PM PDT. Also, registering helps us work out stock and delivery info. Please note you can make this request within 30 days of delivery. Information on returning items and our refund policies. 4. Received usual email confirmation re missing items at 7am. Returns update - All purchases made between Friday 29th September to Monday 25th December 2023 are eligible for our extended Christmas returns period, meaning you have until Wednesday 31st January 2024 to return your items. The thing that stands out every time is the attitude & friendliness of their drivers. On your account page, select addresses. 1 Our liability for any loss you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Delivery Pass. Asda has. Whenever you place a Sainsbury's online groceries order we'll do our very best to deliver all the items you've ordered. They changed my account for the items. Before getting in touch with us: First of all try to resolve the problem with the retailer. All Sainsbury’s eGift Cards are non-refundable. You can return your item to a Sainsbury's collection point, an Argos store within a Sainsbury's supermarket or an Argos store. For a monthly mid-week delivery pass, Sainsbury's is cheapest at £4. Log In. It really annoys me as well when you order a particular quantity or weight of something and it is swapped for a. Founded in 1869 by John James Sainsbury with a shop in Drury Lane, London, the company was the largest UK retailer of groceries for most of the 20th. Visit Website. If there's a reason not to keep to the original delivery time. 1. That means 30,000+ products in your pocket ready to be delivered to your door at your chosen date and time. 2. 00 Lindt Lindor Assorted Chocolate Truffles Box 337g. (exclusions apply). Then noticed on my receipt that I had been charged delivery eventhough my receipt was over £100. 20. Your Nectar Prices are personalised lower prices to digital Nectar customers all-year round, based on the things you like to buy. Reasons to Cancel a Sainsbury’s Delivery Slot: Understanding the Need for Change. Online grocery shopping is sold as hassle free. On 25th July we placed a home delivery order with Sainsburys. Choose from 1 hour delivery slots and collect Nectar points. Sainsbury's are expecting me to take delivery tomorrow afternoon of food which was collected in store early Friday and is now left on a van for tomorrow afternoon. Jump directly to the content. If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. I ordered a box of hair dye that should have cost £5 but they substituted it with one box of a different. 14,584 people have already reviewed Sainsbury's. Continued use of the App will indicate your acceptance of the changes. Read about their experiences and share your own! | Read 141-160 Reviews out of 13,622. See answers to popular questions about returning items, exchanging items and more. How do I rebook a cancelled online groceries order? Log in to My Account on our website. If you do decide to cancel, and you haven't used your Delivery Pass, you should call us on 0800 328 1700 within 14 days, and we will issue you with a full refund. And once you've registered, you'll be able to get loads of points on your offers. Book your slot. Please check opening hours on stores. It will have all the information the current paper receipt has. Postal returns can take up to 14 working days to be refunded and if you paid with PayPal it could take up to 30 working days. At this point rang customer helpline and after. - Use the app for food and drink deliveries all over the UK, or Click & Collect your shopping from one of our stores. HOME DELIVERY (a) A paper + digital home delivery subscription entitles you to receive: (i) one copy per subscription of the Guardian and/or The Observer. Credit: Morrisons. Sainsbury’s. William Wilford, 37, had to 'live on scraps' after a Sainsbury's delivery driver didn't hand over his food Group 28 Never miss a story and read the latest headlines with our free email updatesTu orders placed before 28 March 2023 won't show up in your new combined account. Information on returning items and our refund policies. Enjoy £10 off each of your next four shops when you spend £50 or more. Placed an online order with Sainsburys due for delivery this morning between 9-10am. See answers to popular questions about returning items, exchanging items and more. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. To make it easier, you can fill in a Refund Request Form if you have items in your Grocery Delivery that are: Unwanted. You can still cancel within 14 days even if you've used your Delivery Pass but we'll. If you purchased a Starbucks product and have questions, you can call the customer service helpline on 020 8834 5050. Struggling to get a refund When about a week later, I realised we hadn’t received a refund, I thought I’d better follow up. Once you've confirmed you wish to cancel your order, your order will. BC Ferries has reversed course and decided to refund customers who'd bought assured. Information on returning items and our refund policies. By Emma Weinbren 3 August 2016. Recipes. A screen will pop up to confirm you want to cancel your order. Sainsbury’s customers have had their online orders cancelled and accounts blocked by the retailer due to supposed “fraudulent activity” despite it providing no evidence. Thanks, Greer”Information on returning items and our refund policies. Date of experience: 15 November 2023. RM FM8R1A – A smartphone with the Sainsbury's logo on it on top of a tablet with the EU flag on it photographed against a white background. For more information on your combined account, please click here. 6. FedEx. I don't know when they will pick up the tray or ever do the refund. After Argos processes your return items, they’ll initiate the refund to your original payment method. 25% will be deducted from your bill automatically at basket (excluding delivery), in one transaction. Pizza Hut Delivery Potato. How does Sainsbury's Chop Chop work? • Track your delivery in real-time. On my third call, the Sainsbury’s service assistant stated the title of this review. Excellent service!!” “Used this yesterday and collected my shopping today. If you know you're having a delivery, leave a note on the door or window specifying which neighbour will take your delivery in your absence. Picture 1 Nectar card not linked: Picture 2 Nectar card linked:- A Delivery Pass member has engaged in activity that we suspect involves fraud or the misuse of Delivery Pass membership In such cases no refund will be issued by Sainsbury's. 3 Any voucher issued as a result of the Delivery Pass Guarantee may be used by you as part payment of a Sainsbury's online grocery delivery order within 6 months of issue. Get Offer. If he don't then you should ring them and ask for one, i have notice that drivers do try to go without giving you one, you just have to ask. I would ring them at 8, but just don’t accept the delivery. Chilled and frozen products. Direct contact with your card provider may also help you find out the status of your refund. Information on returning items and our refund policies. Information on returning items and our refund policies. This includes: Season ticket loan after your initial 12 week probation period; A discount card after 12 weeks for 10% off Sainsbury’s and Argos, and 25% off Habit; Special offers on gym memberships, restaurants, holidays, retail vouchers and more. Maybe you suddenly realize that you forgot Aunt Martha’s birthday and urgently need to. • Check your current rates for purchases, balance transfers and money transfers. Sainsbury’s eGift Cards may be redeemed in full or part payment for goods at Sainsbury’s Supermarket Ltd. Choose the date and time you would like your shopping delivered by clicking on Book now when you see this screen: Once you've booked your slot, you can use My usuals to view your usuals by aisle, as a single list, or as previous orders. Asda hasn't given full details. We have a broad collection of FAQ's to help with your query. Choose from 1 hour delivery slots and collect Nectar points. Yes. J Sainsbury plc, trading as Sainsbury's, is a British supermarket and the second largest chain of supermarkets in the United Kingdom, with a 14. A screen will pop up to confirm you want to cancel your order. Sainsbury's Café ; Food to go counter. Energy View more. Whilst looking through my receipt noticed I had been charged £1. Brilliant! Delivery on time, but one item missing. Items purchased from Friday 29 September to Monday 25 December can be returned right up to Wednesday 31 January. The CEO revealed a change to the way unwanted substitutions are processed when receiving a Sainsbury’s delivery at home. 8884. 11 April 2021 at 10:24AM in Praise, vent & warnings. See answers to popular questions about returning items, exchanging items and more. 55. Have a problem with both Nectar and Sainsbury's credit card not linking following my points being stolen in June. each time Sainsburys tell me they can see the refund. Just log into your online accounts and make sure your Nectar cards are linked. Orders under £40 are charged at £6. Expand or collapse answer. If no one is in then the driver will take you order back to the store and process a full refund. Sainsbury’s. Drop off your Argos return at a ParcelShop. *Applies to 4hr flexible saver slots only. What is your refund policy? If you change your mind, we'll be happy to exchange or refund it for you. Information on returning items and our refund policies. See answers to popular questions about returning items, exchanging items and more. Add. Often, this leads to people booking more. - You may refuse any item on your order and we'll refund you. See answers to popular questions about returning items, exchanging items and more. 1. Sainsbury’s previous refund policy allowed customers to tell the delivery driver that they do not want the substitution and receive a refund on their doorstep. You can ask them to contact you via email on the above form, if customer services can't fix your complaint, you can go to the equivalent of an ombudsman, and let them look at it. Book and pay first, then take it to your nearest ParcelShop. Please don’t use this form if you haven’t spoken to the retailer or allowed the necessary time for a refund to be processed. 4 Rating 1,586 Reviews. For any orders under £25 there is a charge of £4. Postal returns can take up to 14 working days to be refunded and if you paid with PayPal it could take up to 30 working days. Dislike customer service. But didn't automatically receive credit coupons for the difference. Just thought it was time to post a review on Sainsburys grocery delivery service - having used them now for the past 2 months. 11. Once you’ve set up your US or UK shipping address and clicked through a cash-back website, you’re ready to make your Sainsbury’s purchase. - A Delivery Pass member has engaged in activity that we suspect involves fraud or the misuse of Delivery Pass membership In such cases no refund will be issued by Sainsbury's. Click this link and scroll to the bottom, you will see a box called delivery instructions. You will also need to know your shoe, trouser, shirt and jacket sizes. Tiff”Information on returning items and our refund policies. See answers to popular questions about returning items, exchanging items and more. Buy Substitutions online from Sainsbury's, the same great quality, freshness and choice you'd find in store. Sainsbury’s has also upped the cost of its “midweek delivery pass”, which applies to online grocery orders delivered on Tuesdays, Wednesdays and Thursdays, by £10, taking it from £30 to £40. We offer 3 types of passes, a monthly, a 6 month and a 12-month pass. 99 is ridiculous, I've found with Ocado most of the time delivery is free or 99p and they also tell you when the van will be in your area to save fuel which is a great idea IMO. Information on returning items and our refund policies. The supermarket will refund customers the difference in price between their original choice and the substitution through shopping vouchers, in an initiative that began last week. Customers who order online and select their delivery slot will be familiar with the substitutions process, where the store has had to provide a suitable alternative due to items being unavailable or out of stock. Welcome to the Tu clothing help centre. No more trying to remember. Then you unload it all and sign for the delivery. Login to your Sainsbury's account. To check the status of an order, select the order in question and the date the order was placed on. £15. The refund will be credited to the card used for payment within 3-5 working days. Thanks for contacting us. Then received at text at 08. About this app. If you'd rather not keep it, hand it back to your driver and we'll refund it once it gets back to the store. Click & Collect is available from over 1000 stores. - Use the app for food and drink deliveries all over the UK, or Click & Collect your shopping from one of our stores. See answers to popular questions about returning items, exchanging items and more. It didn. Refund status. See answers to popular questions about returning items, exchanging items and more. Our Liability 11.